This policy explains how VelaBrook handles personal information when you browse velabrook.com, contact us, subscribe to updates or place an order.

Information we collect
You may provide your name, email address, delivery and billing details, order information and messages. Our website and service providers also process technical information needed to operate and protect the site, such as device, browser and connection information. Payment details are processed by the payment provider used at checkout.

How information is used
We use information to process orders, arrange delivery, respond to requests, manage returns, protect against fraud and meet legal obligations. If you subscribe to marketing emails, you can unsubscribe using the link in those messages. Transactional messages may still be needed for your orders.

Service providers
Our store uses Wix for website and commerce services and Stripe for card payments. Order and delivery information may be shared with fulfillment suppliers and carriers as necessary to complete your purchase. Information may also be disclosed when required by law or to protect legal rights.

Cookies and privacy choices
Cookies and similar technologies support functions such as the shopping cart and site security. Additional analytics or advertising tools, if enabled, require disclosures and choices appropriate to the technologies used and applicable law. Browser settings may let you limit cookies, although some features may not work correctly.

Retention and security
We retain information as needed for the purposes described here and applicable recordkeeping obligations. We use reasonable safeguards, but no online service can guarantee absolute security. Service providers may process information in countries other than where you live.

Your rights and contact
Depending on your location and applicable law, you may have rights to access, correct or delete personal information, obtain a copy, or object to certain processing. Contact VelaBrook through the Contact page to submit a request. We may need to verify your identity. You may also contact us about information submitted by a child.

Updates
We will revise this notice when our practices change. Any legally required notice or consent will be provided separately.