To request a return, contact VelaBrook through our Contact page within 14 days after delivery. Include your order number and proof of purchase. Items returned because you changed your mind must be unused and in their original condition and packaging.

Contact us before sending anything back so we can provide the correct return instructions and address. For change-of-mind returns, you are responsible for return shipping. If an item is defective, damaged or incorrect due to our or our supplier’s error, you will not be responsible for the necessary return shipping. Please describe the issue and provide photos when available.

Custom-made or personalized items may be excluded from change-of-mind returns when this restriction is disclosed before purchase. This does not limit your rights for defective or incorrect goods. No restocking fee applies.

After a return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your financial institution may need additional time to post the credit.

Contact us promptly to request cancellation. Availability depends on whether production or shipment has begun. These terms do not limit any nonwaivable consumer rights or legally required refunds.