VelaBrook ships eligible products to supported U.S. destinations. Available shipping methods and charges will be shown before you place an order. Free shipping applies only when expressly offered for your order.

Processing and transit are separate. Processing begins after payment verification. Transit time depends on the product, destination and shipping method. Any estimate displayed for your order is not a guaranteed arrival date.

Orders may arrive in separate packages. Tracking information will be provided when available. Please check your delivery address before ordering and contact us promptly about an address error, missing package or damaged delivery.

If we cannot ship within the stated time, we will notify you and provide the delay-consent or cancellation and refund options required by applicable law.

For shipping questions, use the Contact page and include your order number, if available.